All orders are shipped within 2 business days from our warehouse in Belgium.

Below you can find the shipping rates and times to send to your location:

Shipping Rate (Menu holders and Table numbers): € 8,90 EUR
Shipping Rate (pavement signs): € 12,90 EUR
Shipping Rate (for orders over €300): FREE

Shipping TIme: 1-3 business days. This does not account for the time we need to pick and pack your order (usually up to 2 business days).

Yes! Orders above €300 ship free, no matter where you are in the EU.

Absolutely. Every order comes with a Track & Trace code, sent by email once your order leaves our warehouse.

Yes, if your order is shipped to the UK, local VAT and import duties may apply. These are not included in your order total and will be charged by customs before delivery.

If you need assistance regarding the import clearance of your Choupa order, you can contact us at info@choupasigns.com.

in the rare case you received the wrong items and/or damaged products. Take photos of the product and packaging right away, then email us. We’ll fix it, either with a replacement or a refund.

Yes! You can order our pavement signs completely customized with your branding. Simply add your design in our uploading tool on the product page, and depending on the settings you opted for, we might deliver your sidewalk sign completely ready to be put into use!

For our sidewalk signs, you’ll find our easy-to-follow customization tool on the product page. Simply upload your design as a PDF file before adding the product to your cart.

– File format: PDF only
– Minimum detail size: 2 mm
– Colors: CMYK recommended for print accuracy
– You can download the full guidelines [here] (link).

Our menu holders and pavement signs require minimal assembly, but everything is straightforward and comes with easy-to-follow instructions. Also, all tools and parts are included for easy assembly.

If your order hasn't shipped yet, yes. Contact us within 12 hours of placing your order, and we’ll do our best to help.

If you need to make changes after uploading your design, please contact us as soon as possible. Once your order has been sent to production, changes may be difficult and could result in additional costs.

Check your spam or promotions folder first. If it’s not there, get in touch with us, and we’ll resend it.

Yes. For larger orders, please get in touch with us directly to discuss pricing and options.

Yes! Each order comes with a legal invoice, that is: if you provided us with your company details during checkout (cart before checking out).
In case you overlooked this step, don't worry; just reach out to us and we'll send you your invoice asap.

Don't worry. You can easily contact us at info@choupasigns.com with your order number and the corrected information, and we'll send you an updated invoice.

Yes, all of our prices listed on our webshop are excluding VAT.

In case you're a registered business inside the EU (except for Belgium), VAT will be reversed charged during checkout; given that you filled in the form 'need an invoice' in cart.
For Belgian registered businesses, reverse charge is not applicable, but VAT can be recollected through your bookkeeping. After filling in the form 'need an invoice' in cart (before checkout), you'll receive a commercial invoice ready for your accountancy.

We offer a 2 year warranty on all of our products. This warranty applies on thechinal defects, and manufacturing errors only. Normal wear and tear, misuse of the product, and ... are not covered by our warranty.

Vinyl stickers are excluded from any warranty. In case something is wrong with the stickers, please contact us within 14 days after receiving the product and we'll work it out.