Widerrufsrecht
We want you to feel comfortable when shopping with CHOUPA. Sometimes, what seemed like the perfect fit for your brand or business turns out not to be quite right, and that’s okay. Returning a product to us is straightforward and worry-free.
Whether it’s a large pavement sign or a set of table numbers, our return process is designed to be as simple as possible, so you can shop with confidence knowing you have options if you change your mind.
1. Returning unopened products
Once the product arrives back at our warehouse, we will inspect the package to confirm that it is still sealed and in its original condition. If everything checks out, we will issue a full refund of the purchase price using the same payment method you used for your order.¹
Return a product →2. Returning opened products
We understand that you may want to see how a product fits, looks, or blends into your venue before making a final decision. That’s why we also accept returns of products that have been opened, provided they are sent back with all original parts, in their original packaging, and free from damage, stains or scratches.²⁻³ If our warehouse confirms these conditions, you will receive a full refund of the purchase price by the payment method used at checkout.¹
Return a product →3. Products that can't be returned
Certain items cannot be returned under any circumstances. This includes all customized products, such as custom vinyl stickers or pavement signs with pre-applied vinyl stickers. In addition, products that are dirty, stained, damaged, incomplete, or have been altered in any way and/or products purchased during sale periods, are not eligible for return or refund.
General terms and conditions
Before registering a return, please take note of the following CHOUPA return policy terms and conditions:
- All return requests must be made within 14 calendar days from the date your order was delivered.
- We can only process return requests accompanied by a valid proof of purchase, such as the order confirmation or invoice.
- Return requests must be approved and confirmed by our team before returning the product. Returns sent without prior approval may lead to delays, complications, denial of the refund, and/or additional costs at the customer's expense.
- If the returned product and its packaging is in good condition, we’ll refund the full purchase price by the payment method used for purchase.¹
- If the original packaging has been damaged beyond reuse or the product was returned in packaging other than its original packaging, we may deduct a restocking fee from your refund amount to cover the cost of replacement packaging.²
- Return shipping costs are at the customer’s expense, and will be deducted from the refund amount.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@choupasigns.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with all original parts, in their original packaging, and free from damage, stains or scratches.²⁻³. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at returns@choupasigns.com.
- "Full purchase price” refers only to the returned product's price as paid at the time of the order. Original shipping costs are not refunded.
- A restocking fee of €12,00 will be deducted from the refund if the original packaging cannot be reused and/or if the return was sent back in non-original packaging.
- Products that are returned with stains, dirt, scratches, or other damage beyond what is considered reasonably necessary to inspect the item will not qualify for a refund. In such cases, the product will be sent back to the customer at their expense.